Role Purpose: Support accurate, timely, and efficient client invoicing by managing end-to-end billing processes, resolving discrepancies, and driving operational improvements.
The Client Invoicing Analyst is responsible for executing a range of operational activities that support the client invoicing process. Key responsibilities include processing client fees, accruals, and payments, as well as distributing client invoices
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The role also involves responding to internal and external inquiries, resolving issues, maintaining and updating billing systems, supporting project initiatives, and managing the end-to-end invoicing workflow.
Successful candidates demonstrate strong written and verbal communication skills, with the ability to engage professionally across departments, vendors, and clients. They exhibit strong organizational and critical thinking abilities, effective problem-solving skills, and a disciplined approach to meeting deadlines within a process-driven environment. Candidates must be comfortable working independently while collaborating with the broader team, adapting to a dynamic environment, and consistently delivering a best-in-class client experience.
Responsibility:
- Execute end-to-end invoicing activities (fees, accruals, payments, invoice distribution).
- Ensure accuracy and completeness of invoicing data aligned to client agreements.
- Maintain and update billing data within the fee system.
- Manage invoicing workflow to ensure timely and accurate delivery.
- Investigate and resolve billing discrepancies, exceptions, and inquiries
- Partner with internal teams and external stakeholders to address issues and drive resolution.
- Perform reconciliations and support month-end invoicing activities
- Maintain documentation to support audit and control requirements.
- Identify and implement process improvements to enhance efficiency and accuracy.
- Participate in projects, system updates, and process initiatives
- Deliver a high-quality, responsive client experience.
Required Qualifications:
- Relevant experience in client invoicing, billing, accounts receivable/payable, customer service, or financial operations
- Demonstrated ability to analyze data, identify discrepancies, and resolve billing issues effectively
- Excellent verbal, written, and interpersonal communication skills
- Strong Microsoft Excel skills (formulas, pivot tables, linking).
- Ability to manage high-volume workflows with accuracy and attention to detail.
- Ability to work both independently and collaboratively within a team setting.
- Experience working in financial services, asset management, or a similar industry.
- Proficiency in Microsoft Office tools to support reporting, analysis, and workflow management.
- Demonstrated ability to efficiently navigate and leverage multiple systems to support operational workflows
- Experience identifying process improvements and supporting automation or efficiency initiatives.
- Experience managing high-volume workflows with a strong focus on accuracy and timeliness.
- Experience collaborating across finance, operations, and client-facing teams.
- Exposure to internal controls and audit processes.
- Experience using Revenue Manager application is a plus.
