About The Role
The Account Transaction Specialist is responsible for delivering exceptional service and operational support to Financial Advisors, Client Specialists, and clients while ensuring compliance with industry regulations, firm policies, and internal procedures. The successful candidate will process retail and retirement account transactions, resolve account inquiries, and contribute to continuous process improvements that enhance efficiency, mitigate risk, and support a high-quality client experience. Ideal candidates are detail-oriented, service-focused professionals who thrive in a fast-paced environment, possess strong communication and organizational skills, and are committed to accuracy, teamwork, and operational excellence.
The Impact You'll Make
- Provide high value service to internal and external clients in an environment that promotes Baird’s culture and the Operations mission and values statement.
- Ensure adherence to regulations, Baird policies, and department procedures and policies.
- Answer and/or initiate Financial Advisor and Client Specialist contact; answer routine questions and follow through on requests including the ability to analyze and resolve client inquiries in a timely manner.
- Contribute to productivity, efficiency and effectiveness improvements to drive exceptional client service and risk mitigation.
- Understand and apply Regulation T, margin rules and IRS rules and regulations.
- Process work pertaining to Retail accounts.
- May be called upon to train other associates as needed and partner with Senior Specialists on more complex client/account issues.
- Perform other duties as required.
What You'll Bring To Baird
- Bachelor’s degree preferred and/or 2+ years of experience in a financial services operations role is a plus. Prior customer service experience and banking experience preferred.
- SIE and Series 99 within 120 days of hire preferred but not required.
- Proficiency and experience with Microsoft Office (Word, Excel, Outlook).
- Ability to handle multiple assignments; work under pressure and within deadlines to produce accurate, high-quality results.
- Strong organizational skills with the ability to prioritize, monitor, and complete multiple tasks or projects, either independently or collaboratively within a team.
- Strong written and verbal communication skills are a must, with the ability to effectively relate to work in a team-oriented setting.
- Passion for providing high-value client service.
- Ability to stay focused under pressure and to prioritize workload in order to effectively manage time.
- Proven reliability in performance.
