Position Summary
JOB DESCRIPTION
We are seeking a seasoned Client Service Operations Analyst within Corporate Trust Operations - Structured Debt, with 5+ years of experience in commercial paper settlements, funds transfers, and security settlements. The ideal candidate excels in client services (internal and external), operates effectively under tight timelines, and demonstrates rigorous attention to detail. This role supports day-to-day operational execution, exception management, and client issue resolution to ensure accurate, timely processing, and outstanding client outcomes.
Primary Responsibilities
- Execute end-to-end settlement processes for commercial paper, securities, and funds transfers, ensuring timely and accurate completion and adherence to cutoffs
- Monitor, investigate, and resolve exceptions, breaks, and inquiries across cash, securities, and commercial paper workflows; escalate issues appropriately
- Coordinate and confirm trade details, reference data, and settlement instructions; validate supporting documentation and ensure compliance alignment
- Manage client inquiries and service requests, providing clear, professional communication and proactive issue follow-up for internal stakeholders and external clients
- Perform daily reconciliations, confirmations, and control checks; maintain full audit trails and evidence of key controls
- Ensure adherence to operational risk, compliance, and control frameworks; follow established SOPs while identifying opportunities for process improvement
- Collaborate with cross-functional teams (Operations, Client Service, Risk/Compliance, Technology) to resolve complex issues and implement remediation plans
- Prepare and maintain procedural documentation, metrics, and performance reporting; contribute to continuous improvement initiatives
- Support new client onboarding, account setup, and validation of settlement instructions where applicable
- Participate in testing for system enhancements, operational changes, and contingency/BCP exercises
Education & Experience
- Bachelor's degree in Business, Finance, or a related field. -
- Advanced degree or professional certification preferred.
- Relevant certifications (e.g., securities operations, payments, or risk/control credentials) are a plus
- 5+ years of hands-on experience in commercial paper settlements, funds transfers, and security settlements within the financial services industry
- Proven client service experience across internal stakeholders and external institutional clients; strong stakeholder management and communication skills
- Demonstrated ability to operate within tight timelines and market cutoffs with high accuracy and accountability
- Exceptional attention to detail with a strong control mindset and familiarity with audit requirements
- Solid understanding of settlement cycles, market infrastructure, and standard messaging/confirmation processes
- Experience handling exceptions, reconciliations, and investigations, including root-cause analysis and corrective action
- Proficiency with operational systems related to settlements and payments; strong Excel skills for tracking, analysis, and reporting
Skills & Competencies
- Client-obsessed mindset; anticipates client needs and drives timely, transparent outcomes
- Ownership and accountability; reliably executes critical tasks and meets deadlines under pressure
- Analytical problem-solving; able to synthesize information and recommend practical solutions
- Risk and controls orientation; applies procedures consistently and challenges gaps constructively
- Clear written and verbal communication; able to translate technical/operational topics for non-technical stakeholders
- Collaboration and teamwork; partners effectively across Operations, Product, Technology, and Risk
- Adaptability; comfortable working in dynamic environments, shifting priorities, and evolving processes
Preferred Experience (Nice To Have)
- Familiarity with market utilities and messaging (e.g., SWIFT, Fedwire, DTCC/NSCC, custodians, counterparties)
- Experience with institutional clients such as asset managers, banks, corporates, or broker-dealers
- Exposure to process improvement methodologies (Lean/Six Sigma) and KPI/metric reporting
- Experience with operational change management, UAT, and documentation updates
Work Approach & Values
- Aligns to principles of being client-obsessed, sparking progress through continuous improvement, owning outcomes, staying curious, and thriving together with colleagues
- Upholds high ethical standards and complies with regulatory and internal policies at all times
About Us
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
About The Team
At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn
Here’s a Few Of Our Recent Awards
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
