Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
Ready to support outstanding service for HSBC’s banking and wealth clients?
Why HSBC
HSBC is one of the largest banking and financial services organizations in the world. Guided by our purpose of opening a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.
The Opportunity
The Wealth Relationship Officer is a securities-licensed role supporting Wealth Relationship Managers (WRMs) and registered securities representatives across banking and wealth servicing activities. You’ll help create outstanding client experience by acting as a key point of contact for clients and ensuring timely follow-through on requests and documentation. This role increases WRM client-facing capacity by taking on process and administrative activity while keeping service quality high. You’ll also enter trade orders and open new client accounts with the direction of the registered representative. Success means clients can reach the right support quickly, inquiries are resolved efficiently and WRMs have more time to focus on acquisition, cross sales, retention and portfolio growth. The role does not provide securities recommendations to clients.
What you'll be doing
- Provide high-quality sales support to an individual or team of Wealth Relationship Managers
- Reduce process and administrative workload for WRMs to increase time available for client meetings and higher value activity
- Support WRMs across the banking portions of their assigned client portfolios
- Manage day-to-day client contact and servicing including answering client calls in the WRM’s absence and resolving transactional inquiries
- Facilitate smooth hand-offs to the right channels where appropriate to meet client needs
- Prepare and complete sales documents plus manage data input and report generation to support licensed sales activity
- Liaise with internal support functions to progress client purchase process requirements through to completion
- Enter client trade orders and open new client accounts with the direction of a registered securities representative
What we're looking for
- FINRA Series 7 and 63 licensing required
- SIE, Life and Health insurance licenses or may be willing to sponsor
- Bring experience with financial services or banking
- Apply knowledge of brokerage products and services plus the operations and regulations that support their delivery
- Use knowledge of Anti Money Laundering and relevant US regulatory governance in day-to-day activities
- Demonstrate experience with relationship management systems such as CRM and RM platforms
- Apply understanding of core products including the Premier proposition and retail and wealth product processes
- Follow local and Group compliance regulations and appropriate operational procedures
- Fluency in Mandarin is required to effectively support our target client base
Building time for clients
If you’re looking for a role where your work directly improves how clients experience banking and wealth support, this is a chance to make a visible difference. You’ll help keep service sharp and responsive while enabling Wealth Relationship Managers to spend more time with clients on the conversations that matter most. You’ll work closely with registered representatives and internal partners to keep client requests moving and documentation accurate. If this scope matches your licensing and experiences, we’d welcome your application.
