The Impact
- Lead business stakeholders in executing automation discovery roadmaps, including process analysis and improvement, and automation implementation
- Evaluate automation suitability and feasibility in partnership with business stakeholders, solution architects, developers, testers, and delivery leads; identify assumptions, risks, dependencies, and constraints early.
- Translate business needs into complete, testable requirements, use cases, process maps, decision tables, acceptance criteria, and future-state designs that support successful RPA delivery.
- Develop clear automation recommendations and value cases that consider efficiency, capacity, cost, quality, customer experience, risk reduction, scalability, and operational readiness.
- Facilitate stakeholder discussions, challenge unclear or conflicting inputs, drive decisions, and maintain alignment on scope, priorities, requirements, and expected outcomes.
- Manage multiple concurrent assignments with disciplined follow-through, timely status communication, and adherence to agreed instructions, standards, templates, and governance practices.
- Partner throughout design, development, testing, implementation, and stabilization; support test-scenario development, defect clarification, business readiness, training, and transition to operations.
- Monitor outcomes and recommend improvements to automation processes, analyst practices, intake quality, documentation standards, and delivery consistency.
- Act as a knowledgeable resource for RPA analysis practices and provide constructive support to less-experienced analysts.
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