At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Join our Transfer Agent team as a Transfer Operations Team Lead and take on a key leadership role in the daily review and processing of stock transfer operations. In this position, you will oversee shareholder and DTC presentations across a wide range of transaction types, handle priority and escalated items, and serve as the primary point of contact for team members seeking guidance and support. You will play a critical role in ensuring accurate, timely processing, driving day-to-day communication, and escalating issues to management when needed. This role also offers the opportunity to partner across departments, support system enhancement testing, lead resolution of shareholder and client escalations, and contribute to special projects focused on improving efficiency, reducing costs, and enhancing service delivery.
Responsibilities:
Review and approval of shareholder and DTC presentations related to various stock transfer transaction types including:
Routine and non-routine transfers
Inheritance transfers
Gift transfers
Cost basis processing
DTC processing (DWAC & DRS)
DRIP/DSPP plan enrollments
New issuances of stock
Restricted stock transfers
Work on special projects within the unit to gain efficiencies and reduce costs.
Partner with other departments to resolve and remediate day to day issues that may arise.
Assist with testing requirements resulting from system enhancement initiatives.
Resolving all escalations related to shareholders, clients, and system issues as necessary – assessing the related conditions and following through to a resolution.
Monitoring of Service Level Agreements on a daily basis to ensure agreements are maintained.
Qualifications:
2+ years’ experience working in a corporate environment
Must have strong MS Excel experience
Bachelor’s degree or equivalent experience preferred.
3+ years of prior Transfer Agent experience or financial industry experience preferred.
You should have strong follow up skills.
Be detail oriented and able to recognize errors in own work as well as the work of others.
Be able to multitask and prioritize critical items before all other daily tasks.
Be able to demonstrate high levels of initiative and motivation while also championing teamwork to manage to SLAs.
Possess exceptional writing skills, with experience in drafting sympathetic responses.
Be able to think critically and interpret requests received from co-workers, clients, and shareholders.
Have typing skills and experience with Microsoft Word, Excel, Outlook, and Internet Explorer.
Possess the ability to monitor daily activities and proactively intervene when necessary to ensure accurate and timely responses; and
Have time management and data entry skills.
Compensation Range: The salary range for this position is between $65,000 to $75,000 USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].
