What You'll Do
In our Institutional Trust and Custody Customer Care team, the role of
Relationship Manager – Principal Custody Solutions develops lasting relationships with advisors, plan sponsors, finance contacts, trustees, and third-party administrators that are in our institutional space. This role is the strategic partner to our clients to provide scalable solutions that meet business goals of retention and growth.
Here are few examples of the kinds of things you’ll do:
- Collaborate with the plan sponsor and the consultant on plan goals, investments, plan operations/financial reporting.
- Identify opportunities to expand your client relationships by identifying additional products/services to help our clients achieve their goals.
- Relationship plan reviews for your book of business highlighting best practices and technology solutions.
- Building and cultivating relationships with key decision makers and C-Suite executives.
- Highly responsive to client inquiries and problem solving.
- Leading client projects with successful implementation.
Positioned where financial services meet technology, Principal creates financial tools that assist our customers in living better lives. We are proud to be a purpose-oriented organization, guided by our mission to ensure financial security is within everyone's reach. Our mission, integrity, and customer dedication have made us a reliable leader for more than 140 years!
Who You Are
- Bachelors degree or 8 years of equivalent experience and 6+ years of experience in both DB and DC products.
- Deep Trust and Custody experience strongly preferred for both retirement and non-retirement assets.
- Post-graduate study resulting in an MA, MS or MBA degree, preferred.
- Relationship management experience required, and sales related experience preferred.
- Must possess excellent leadership, negotiation, organizational, problem solving, persuasive oral/written communication, experience in working with committees and strong presentation skills.
- Demonstrate experience building client relationships at all levels but especially at the key decision maker (KDM) level. Building and delivering a strategy for your client base.
- Expertise in working with client base in a virtual environment.
- Effectively dealing with ambiguity and managing change.
- Proven experience selling or influencing multiple decision makers.
Salary Range Information
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)
$104400 - $187200 / year
Salary Details
The following locations are examples of market-specific salary ranges across different geographies.
- Grand Island, NE: $104,400 - $140,400 / year
- Des Moines, IA: $110,200 - $148,200 / year
- Dallas, TX: $116,000 - $156,000 / year
- Minneapolis, MN: $127,600 - $171,600 / year
- New York, NY: $139,200 - 187,200 / year
Time Off Program
Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.
Pension Eligible
Yes
Location
Ideal candidate will reside within states that are in the Central or Eastern time zones.
Work Authorization/Sponsorship
At this time, we are not considering applicants who require any form of immigration sponsorship to work in the United States now or in the future. This includes F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, and similar visas. For more information on work authorization requirements, please use the following links:
Nonimmigrant Workers and Green Card for Employment-Based Immigrants
Investment Ethics Code
In Principal Asset Management positions, you are required to observe an Investment Code of Ethics regarding conduct and personal trading for yourself and those living with you. Other positions within the organization may have similar obligations.
Experience Principal
At Principal, we believe in forming connections both personally and professionally. Together, we’re crafting a future for financial services that is guided by purpose – and that begins with you. Our success depends on the outstanding experiences, backgrounds, and talents of our employees. We provide support to our employees in the same way as our customers. Our inclusive and competitive benefits protect physical, financial, and social well-being. Check our careers site to learn more about our purpose, values, and benefits.
Principal is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Posting Window
We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
Original Posting Date
6/16/2026
Most Recently Posted Date
6/16/2026
Principal uses artificial intelligence tools to assist in reviewing and evaluating job applications, fraud prevention, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Workforce (U.S.) Privacy Notice for more details on our practices and your data privacy rights.
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