About the Role:
As a CBRE Client Management Director, you will oversee the management of a team responsible for the achievement of strategic goals and deliverables for a client or set of clients within small to medium real estate portfolios.
This job is part of the Client Services Job Function. They are responsible for providing daily advice and support to clients that need assistance with business products and services.
What You'll Do:
- Develop and maintain robust governance frameworks providing clear structure for managing client engagement across all levels - Client Account Leads (CALs), Operational Leads, and Global Functions.
- Establish formal communication channels to promote regular, structured dialogue between CBRE IA&R and its clients, ensuring timely information flow, issue resolution, and continuous improvement.
- Create clear escalation protocols to ensure challenges are identified proactively and addressed appropriately, minimizing service disruptions and maintaining client trust.
- Provide guidance and oversight for client governance meetings managed by CALs.
- Offer templates, agendas, and best practices to guide governance meetings, ensuring discussions are aligned with service performance reviews, strategic priorities, and emerging client needs.
- Facilitate regular performance updates, including progress against service delivery metrics, survey results, and KPIs.
- Oversee end to end KPI process. Analyze results and liaise with internal teams on remediation, as needed.
- Lead client survey process. Analyze results and coordinate with CALs to communicate insights to clients.
- Maintain Action Plan templates and best practices to address major service concerns, and support CALs in execution.
- Identify issues impacting client engagements, CAL performance, or client-related processes. Partner with internal stakeholders to craft solutions, drive business alignment, and transition responsibilities to designated stakeholders.
- Maintain secure storage and accessibility of all post-sales documentation related to the client engagement, including contracts and client management performance reports.
- Oversee quarterly fee administration process including fee calculations, client approvals, invoicing & collections.
- Provide input into pricing analyst time for large / complex new deals.
- Continue to embed Onspring & Replicon into business processes to drive adoption & value.
- Partner with onboarding team for client management related set-up activities including contract map, fee calculator, KPI configuration, client survey, and governance framework.
- Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
- Maintain and achieve financial, operational, and other measures as defined in deliverables and KPIs.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to act while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
- Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
- Significantly improves and changes existing methods, processes, and standards within job discipline.
What You'll Need:
- Bachelor's Degree preferred with 10+ years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- Relationship management skills to enable to partner with internal and external stakeholders so can achieve project success and work through any challenges.
- Knowledge of the alternative investments fund industry, including familiarity with jargon, strongly preferred.
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
- Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
- Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Expert organizational skills and an advanced inquisitive mindset.
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for this position is $160,000 annually and the maximum salary for this position is $180,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values—respect, integrity, service, and excellence—and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Our Values in Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Disclaimers
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.
