The Desktop Support Specialist provides level 1 and 2 technical support to end users across the organization. The position assists with troubleshooting hardware and software issues and performs operating system and application patch management, vulnerability remediation, and related endpoint security functions. The Desktop Support Specialist works closely with senior support staff to ensure timely resolution of support requests, maintain accurate documentation, and support a secure and stable computing environment. The Desktop Support Specialist is a member of the Support and Office Services (SOS) team, and reports to the Director of SOS. This role is located in Tallahassee, FL and requires on-site, in-office work.
Duties include:
- Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, and other computer and telecommunications equipment
- Patch management and endpoint security monitoring
- Performs Support Center responsibilities
- Performs other duties are assigned
Minimum Qualifications:
Two years of related experience. A postsecondary degree may be used as an alternative for years of direct experience.
Preferences:
- A bachelor's degree from an accredited college or university in information technology, information science, computer science, or a related field
- Microsoft OS or application certification
- ITIL certification
- Experience with endpoint management, patch management, or vulnerability remediation processes
Knowledge, Skills and Abilities:
- Knowledge of IT concepts, practices and procedures
- Knowledge of modern IT hardware, modern Microsoft Windows operating systems, Microsoft Office, and mobile computing devices
- Knowledge of desktop imaging solutions such as Ghost
- Good communication and customer support skills
- Solid judgment, problem solving, and decision-making skills
- Skill in performing technical work in the planning, development, integration, utilization, or modification of IT systems related to end user support
- Ability to interact and build effective working relationships in a variety of situations with clients, executives, and other team members
- Ability to create accurate and relative documentation
- Ability and willingness to learn new things and adapt to change
- Ability to maintain confidential information
