About ECI
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by
our commitment to empowering our employees around the world.
Position: Managing Director
The Managing Director is responsible for leading and driving daily operations, maintaining full P&L responsibility, setting strategic direction, and managing all aspects of business planning for a designated geographic region of ECI clients. This role provides strategic and operational leadership while ensuring financial, growth, and customer objectives are achieved.
Key Responsibilities
- Develop and execute business strategies aligned with short- and long-term objectives.
- Provide strategic guidance to executive leadership regarding market dynamics and future growth opportunities.
- Develop and implement business plans that support profitable growth and operational excellence.
- Ensure compliance with company policies, standards, and legal requirements.
- Build and maintain trusted relationships with clients, stakeholders, and regulatory authorities.
- Lead, mentor, and develop senior leaders and regional teams.
- Drive regional growth, profitability, customer satisfaction, and operational performance.
- Maintain full P&L responsibility, including budgeting, forecasting, and revenue attainment.
- Monitor KPIs, customer feedback, and operational metrics to support data-driven decision making.
- Collaborate across matrixed teams to achieve organizational objectives.
- Drive employee engagement, leadership development, and a culture of accountability.
- Travel throughout the region to strengthen client relationships and support business objectives.
Qualifications
- Bachelor’s degree in a related field; Master’s degree preferred.
- Minimum 10 years of progressive leadership experience within a Managed Service Provider or related technology services environment required.
- Minimum 7 years of people leadership experience, including leadership of leaders.
- Strong business acumen with proven strategic planning and operational leadership capabilities.
- Demonstrated experience leading customer-facing service delivery organizations.
- Exceptional relationship-building, communication, and change management skills.
- Process improvement and performance optimization experience; Six Sigma certification is a plus.
- Executive presence with a proven ability to influence and lead at all organizational levels.
Working Conditions
- Ability to work independently with moderate supervision.
- Ability to travel regularly and work outside normal business hours when necessary.
- Ability to manage multiple priorities and competing demands.
- Ability to operate standard office technology and equipment
ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is $225,000 to $300,000 annually (DOE & location), plus variable with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!!
Love Your Job, Share Your Technology Passion, Create Your Future Here!
ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever,
we would like to hear from you!
