Job Description
Join JPMorgan Chase's Commercial & Investment Bank as we transform the way our people work and learn through AI. We are seeking a strategic and execution-focused Program Management Officer to lead the delivery of our Commercial & Investment Bank AI Upskilling program, ensuring our teams are equipped for the future of work.
As a Program Management Officer – Executive Director within AI Enablement, you will be responsible for orchestrating the planning, execution, and governance of the Corporate and Investment Bank AI Upskilling program. You will promote cross-functional alignment, stakeholder engagement, and operational excellence across multiple workstreams—including persona-based training, AI tool deployment, communications, and adoption measurement. In this role, you will report to the Head of AI Enablement and work closely with Corporate and Investment Bank business, Human Resources, and technology leadership.
Job Responsibilities
- Develop and maintain program governance, including program roadmap, stakeholder engagement, risk management, and escalation processes.
- Lead the end-to-end program management of the CIB AI Upskilling initiative, ensuring delivery against milestones, KPIs, and strategic objectives.
- Coordinate and track progress across all workstreams: persona activations, AI tool enablement, training sessions, communications, Hub updates, and adoption metrics.
- Facilitate regular program reporting, executive updates, and risk/issue escalation to senior stakeholders.
- Lead weekly program meetings, drive accountability, and ensure timely resolution of issues.
- Oversee the lifecycle management of program deliverables, ensuring sustainability and continuous improvement.
- Identify and remove program obstacles, ensuring timely resolution of issues and maintaining momentum across all workstreams.
- Foster a culture of collaboration, transparency, and continuous learning within the program team.
Required Qualifications, Capabilities, And Skills
- 10+ years of experience in program or project management in financial services, technology, or large-scale transformation initiatives.
- Demonstrated experience leading complex, cross-functional programs at scale, with executive-level stakeholder management.
- Strong organizational, planning, and governance skills; ability to manage multiple workstreams and competing priorities.
- Experience with change management, communications, and driving adoption of new technologies or processes.
- Excellent written and verbal communication skills, with the ability to influence and engage at all levels of the organization.
- Demonstrated ability to analyze data, track KPIs, and drive data-driven decision making.
- Bachelor's degree or equivalent experience required.
Preferred Qualifications, Capabilities, And Skills
- Experience with AI, digital transformation, or workforce upskilling programs.
- Program or project management certification (for example, Project Management Professional or Agile certification).
- Familiarity with persona-based learning, enterprise tool deployment, or HR transformation.
- Experience working in a highly matrixed, global organization.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About The Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
