What You'll Do
As a
Retirement Operations Specialist 1 in our Annuity Services area, you’ll work with business partners and our customers to coordinate new and existing annuity contracts. We are looking for someone with a positive attitude who will thrive in an environment where the path may not always be clear. If you're a self-starter who enjoys problem solving, and working together as a team, all in the spirit of helping our customers, then we may have the right opportunity for you!
Here are a few examples of the things you'll do:
- Review and process annuity transactions, examples include new business, withdrawals, service requests, and death claims.
- Exercise strong attention to detail to ensure accuracy and a positive experience for customers.
- Communicate with advisors via email to resolve outstanding issues.
- Work as a team to meet quality and timing goals.
- Implement problem solving techniques to ensure accurate and efficient processing.
- Identify and research unusual or complex situations and engage with others to resolve the request.
- Prioritize and process daily work to meet customer service goals.
- Share knowledge and information with team members to improve the overall effectiveness and development of the team.
Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!
Who You Are
- 1+ year of experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- High attention to detail and basic organizational skills.
- Strong written and verbal communication abilities.
Skills that will help you stand out:
- Financial services industry experience.
- Strong math and interpretation skills.
- Knowledge of Microsoft office including excel.
Salary Range Information
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)
$18.17 - $32.35 / hour
Salary Details
The following levels and locations are examples of market-specific salary ranges across different job levels and geographies. Candidates will be evaluated to determine the appropriate job level based on their skills and experience.
Wichita, KS:
- Retirement Ops Specialist 1: $18.17 – $23.23 / hour
- Retirement Ops Specialist 2: $20.34 – $25.26 / hour
Des Moines, IA:
- Retirement Ops Specialist 1: $19.18 – $24.58 / hour
- Retirement Ops Specialist 2: $21.47 – $27.77 / hour
Charlotte, NC:
- Retirement Ops Specialist 1: $20.19 – $25.92 / hour
- Retirement Ops Specialist 2: $22.60 – $28.29 / hour
Chicago / Minneapolis:
- Retirement Ops Specialist 1: $22.21 – $27.62 / hour
- Retirement Ops Specialist 2: $24.86 – $31.32 / hour
Los Angeles / New York City:
- Retirement Ops Specialist 1: $24.23 – $30.31 / hour
- Retirement Ops Specialist 2: $27.12 – $32.35 / hour
Time Off Program
Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.
Pension Eligible
Yes
Job Level
We’ll consider talent at the next level with the right experiences and skills.
Work Environments
This position has a strong preference for candidates located in the Des Moines, IA area. Candidates residing within 30 miles of the Des Moines office will be expected to work onsite at least one day per week. Remote work arrangements may be considered for highly qualified candidates outside the local market.
Work Authorization/Sponsorship
At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.
Nonimmigrant Workers and Green Card for Employment-Based Immigrants
Investment Code of Ethics
For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
Experience Principal
At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.
Principal is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Posting Window
We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
Original Posting Date
8/12/2026
Most Recently Posted Date
8/12/2026
Principal uses artificial intelligence tools to assist in reviewing and evaluating job applications, fraud prevention, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Workforce (U.S.) Privacy Notice for more details on our practices and your data privacy rights.
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