At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.
Job Title:
Real Estate & Customer Experience Manager
Company:
Prologis
Real Estate & Customer Experience Manager –Houston
As a Real Estate and Customer Experience Manager, you would be part of a Customer Experience Team (CET) that strives to provide best-in-class service to customers in ourHoustonMarket. Our customer base is diverse and we’re looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations.
Key responsibilities include:
Manage customer relationships by providing clear and accessible communication of terms, conditions, and responsibilities. Oversee move-in and move-out processes, perform inspections, and coordinate any necessary repairs or maintenance.
Coordinate vendor activities, communicate expectations, monitor performance, and hold vendors accountable to Prologis standards for safety, quality, responsiveness, and customer service.
Demonstrates ownership by proactively identifying issues, effectively prioritizing competing demands, following through on commitments, and driving timely resolution
Building blocksforsuccess
Strong organizational and time management skills, with the capacityto manage multiple tasks, prioritize effectively, and work both independently and collaboratively while meeting deadlines.
Excellent interpersonal and communication skills, with the ability to build and maintain professional relationships with internal and external customers, vendors, and team members, including verbal and written communication.
Success in this role requires a proactive, customer-first mindset, strong business acumen, exceptional communication skills, and a genuine passion for building lasting relationships while delivering outstanding customer experience.
Candidate will demonstrate willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed. Exercises sound judgment, creative thinking, and accountability for outcomes.
Hiring Salary Rangeof:$89,000 -$111,000.Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
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People First
Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.
When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.
As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.
All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.
All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Employment Type:
Full time
Location:
Houston, Texas
Additional Locations:
