Job Type
Full Time
Job Reference #
343670BR
City
New York
Key Responsibilities
UBS Business Solutions US LLC is seeking an Authorized Officer, Tech Support Analyst in New York, NY
Are you an innovative thinker? Do you enjoy delivering enhanced change capabilities across a range of business functions? Are you passionate about IT process automation using cutting edge tooling platforms?
We’re looking for an Authorized Officer, Tech Support Analyst to:
- Provide front-line technical support to end users on a variety of technology issues. Support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.
- Continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics. Coordinate with multiple and varied teams to conduct and manage special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.
- Ensuring supportability and quality are maintained with the introduction of production changes. Work with geographically dispersed technical teams including outsourced vendors, and effectively manage multiple, concurrent / conflicting priorities.
- Utilize diverse technology solutions and services (networks, operating systems, infrastructure components, applications). Communicate clearly & effectively across all organizational levels.
- Can work hybrid (In-office/remote).
Qualified Applicants apply through
[email protected]. Please reference 003261. NO CALLS PLEASE. EOE/M/F/D/V
Salary Range & Work Schedule: $128,939 to $268,000/year, 40 hrs/wk. This notice is being posted in connection with an application for permanent Alien Labor Certification. Any person may comment or provide documentary evidence bearing on this application to: U.S. Department of Labor, Employment and Training Administration, Office of Foreign Labor Certification, 200 Constitution Avenue NW, Room N-5311, Washington, DC 20210.
The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentive compensation. For benefits information, please visit ubs.com/usbenefits.
The team
Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.
You’ll be working with the Tech Support Analyst team in New York, NY.
Your Skills And Experience
Education & Experience Requirement:
- Bachelor’s degree or foreign equivalent in Information Technology, Computer Science, or a related field of study plus 4 years of experience in the job offered or 4 years of experience as a Consultant, Assistant Consultant, or a related occupation.
Position requires experience with the following:
- ITIL processes (Incident, Problem, and Change Management); Windows and Linux administration and troubleshooting; Batch scheduling tools and automation frameworks like Autosys; Monitoring tools and proactive alert management like BigPanda; Database administration and ability to work with query languages for analytics like MS SQL, Sybase, and Oracle; Network troubleshooting capabilities; Coordinating disaster recovery and infrastructure change events; Managing risk and compliance requirements in a regulated environment.
About Us
UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.
Salary information
The indicative gross base salary range as a full-time equivalent role:
- United States - New York - New York min USD 128939 - max USD 268000 /annum
The expected salary for this role will be determined by relevant factors which may include but are not limited to, role-required experience, qualifications, education, location and skill level. UBS offers a range of competitive benefits and for further information, please visit ubs.com/employee-benefits. We may, at our sole discretion, provide additional variable compensation or awards.
Join us
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.
Disclaimer / Policy statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
