We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
Join our Loan Services team in a primarily back-office operational role focused on the accuracy, integrity, and quality control of commercial loan records. This position is ideal for a candidate with hands-on lending experience who is comfortable reviewing detailed loan documentation, interpreting lending terminology, and validating that loan data is accurately reflected in core systems.
This role follows a hybrid work arrangement, with 2 days per week on-site and the remainder remote.
A significant portion of the role involves reviewing attorney-prepared loan documents and comparing key data points from executed documentation to the loan system. The work is centered in the commercial lending space, and exposure to syndicated credits is highly valued.
This is a detail-intensive role with clear service level expectations and a strong emphasis on documentation accuracy, operational controls, and post-booking review.
Quality Assurance & Data Integrity
- Conduct daily quality assurance reviews on loans entered into core loan origination and servicing systems, including ACBS, IBS, SBA, and ASPIRE.
- Compare executed legal documents to system data to ensure all relevant loan information has been accurately captured and booked.
- Review documentation such as Credit Agreements, Notes, Lease Agreements, amendments, and related supporting materials for completeness and consistency.
- Interpret loan terms and conditions to validate that critical data elements are correctly reflected in the system.
- Identify discrepancies promptly, document issues clearly, and initiate or escalate corrections as needed.
- Complete quality assurance reviews within established turnaround expectations, including a 10-day service level agreement (SLA).
Post-Booking Review & Compliance
- Review and validate all post-booking and post-funding changes to loan records within a 5-day SLA.
- Confirm that updates are supported by executed documentation and properly reflected in the applicable loan system.
- Ensure all changes comply with internal procedures, documentation standards, and regulatory expectations.
- Maintain a strong focus on data integrity, operational accuracy, and risk awareness throughout the review process.
Commercial Loan Operations Support
- Support operational processing for commercial lending transactions in a high-control environment.
- Review documentation for Fast Track Loans to verify completeness and accuracy prior to downstream processing.
- Forward fully executed loan packages to the Collateral Team for secure scanning and record retention.
- Issue cashier’s checks to Loan Operations team members in accordance with established internal controls.
- Support documentation review for more complex commercial credits, including syndicated loan transactions, where applicable.
Who You Are
- You have at least 3 years of experience in a lending-related role.
- You bring strong experience reviewing and interpreting loan documentation, ideally within commercial lending.
- You are comfortable working with attorney-prepared documents and can accurately interpret lending terminology, structures, and conditions.
- You have strong attention to detail and are skilled at comparing data across documents and systems to identify discrepancies.
- You understand the importance of operational controls, documentation quality, and meeting service-level expectations.
- You bring transferable skills from loan closing, loan servicing, loan operations, or other lending support functions.
- You have demonstrated growth and increased responsibility in the lending space.
Preferred Qualifications
- Experience in commercial lending operations
- Exposure to syndicated credits
- Experience with equipment finance is a plus
- Familiarity with loan systems such as ACBS, IBS, ASPIRE, and SBA
- Experience handling attorney-prepared commercial lending documentation
California residents — your privacy rights regarding your actual or prospective employment
At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $69,500 - $90,000 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
IL-Chicago, 70 W Madison St Fl 8
Employment Type
Regular
Weekly Hours
40
Skills
Analytical Thinking, Business Operations, Customer Service, Documentations, Loan Operations, Operations Management, Prioritization, Quality Assurance (QA), Service Level Agreement (SLA), Technical Knowledge
