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Minimum Education
Bachelor's degree or equivalent experience
Minimum Experience
1
Summary
As a member of the Public Information Outreach Program team, assists in implementing the division's online public information communication initiatives to expand the Board's outreach and build and sustain various communication platforms to educate the public. Assists in coordinating the posting of content on the Board's public website (PubWeb), social media platforms, and other digital communication channels. Assists the section's other staff in carrying out their assignments. Monitors and develops appropriate responses to correspondence and inquiries received via the Board's public website and assists the Chairman's office with written correspondence from the general public.
Duties And Responsibilities
- Coordinates the e-mail general correspondence process. Develops appropriate responses to electronic correspondence and inquiries from the general public or identifies the appropriate source for response. Coordinates processing of e-mail correspondence forwarded to other divisions. Reviews outgoing correspondence for responsiveness to the inquiry, consistency with Board policy, and timeliness of response. Ensures timely and accurate responses to correspondence and inquiries from the general public, Reserve Banks, government agencies and business groups.
- Maintains correspondence tracking and management reporting systems for written and electronic correspondence handled by the section. Provides monthly reports to include the number of written and electronic responses, the timeliness of the responses, and the general types of issues answered. Updates procedures for correspondence processes and distributes procedural guidance to divisions for handling correspondence with the unit.
- Edits, rewrites, and proofs a variety of content for online communications to ensure smoothness of language and conformity using established Board editorial style and ensures presentation is appropriate for designated communication platform. Assists in reviewing digital media content for consistency with Board mission and public information standards.
- Works with Web Communications and Creative Services staff and IT PubWeb to devise approaches to presentation of text, tables, and charts, graphics, and digital media to best convey the information to the reader, including navigation and graphics design, usability, accessibility and information architecture.
- Assists Public Communications Strategists to enter, review, and release content scheduled for publication on PubWeb, social media platforms, and/or other online communications channels. Ensures that content has been approved by relevant parties and that information is disseminated in accordance with established security practices and procedures. Assists in coordinating time-sensitive postings, including press releases, speeches, testimony, FOMC statement and related materials, social media updates, etc., with Public Affairs, Web Communications, IT, Legal, and other departments to ensure that critical content is posted correctly on time.
- Copyedits and proofreads web, video, and social media content for accuracy and to ensure conformity to the established Board editorial style. Assists in reviewing, updating, and revising existing PubWeb, social media, video, and other online content as appropriate. Assists in writing publication/web page descriptions and teasers for PubWeb, social media platforms, and other online communications channels. Coordinates with Accessibility Specialists to ensure online content is compliant with Section 508 requirements.
- May assist in analyzing communications and information dissemination trends and applications and developing recommendations to enhance the use of social media and other online communications channels at the Board. May assist in measuring the impact of social media on the Board’s overall communications efforts.
- Develops own professional skills. Maintains awareness of evolving web, social media, video, and other online communication technologies and trends through professional publications and outside contacts. Identifies appropriate directions for own professional development and works with other staff and line management to determine appropriate activities that lead to self-improvement.
FR-23: Bachelor's degree and a minimum of one year of relevant experience
Requires excellent verbal and written communication skills, experience in online communications and web publishing, and an ability to work individually on a project or in a team environment. Knowledge of search engine optimization, including basic keyword research, is also required. Brings to the position outstanding organizational skills, the ability to handle multiple projects simultaneously while meeting deadlines, and the ability to communicate results to management in a fast-paced environment. Functional knowledge or some experience with HTML/CSS and experience with social media is highly desirable. Knowledge of economics, current events, and the financial industry is desirable. Job duties require a flexible work schedule, including some evenings and weekends.
FR-24: Bachelor's degree and a minimum of three years of relevant experience
Requires excellent verbal and written communication skills, experience in writing for the web and conducting research, and an ability to work individually on a project or in a team environment. Must have demonstrated creativity and experience with social media. Proficiency in HTML/CSS and experience working with a content management system is also required. Knowledge of and experience with accessibility/Section 508 compliance, web design and usability, and information architecture is highly desirable. Knowledge of the financial industry, economics, and current events is desirable. Job duties require a flexible work schedule, including some evenings and weekends.
FR-25: Bachelor's degree and a minimum of four years of relevant experience
Requires excellent verbal and written communication skills, experience in writing for the web and conducting research, and an ability to work individually on a project or in a team environment. Must have demonstrated creativity and documented immersion in social media. Knowledge of search engine optimization, including basic keyword research is also required. Brings to the position outstanding organizational skills, the ability to handle multiple projects simultaneously while meeting deadlines, and the ability to communicate results to management in a fast-paced environment. Functional knowledge or some experience with HTML/CSS is highly desirable. Knowledge of the financial industry and/or economics also desirable. Job duties require a flexible work schedule, including some evenings and weekends.
Notes
- This position requires an on-site presence in Washington, DC.
- The expected salary range for this role is $82,000- $144,300. Final offers are determined by experience and education, as well as internal and external factors.
- A technical skills assessment may be conducted as a part of the interview process.
Job Type
Regular
Job Exempt
Yes
Relocation Provided:
Yes
Compensation Grade(s)
FR PAY GRADE 23 - FR PAY GRADE 25
Pay
Rehabilitation Act
The Board complies with the Rehabilitation Act of 1973, as amended, and provides job applicants with disabilities reasonable accommodations to assist them in applying for jobs at the Board. If you have a disability and would like to request an accommodation in order to apply for a job at the Board, please call 202-452-3880 or e-mail
[email protected].
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or application, membership, or service in the uniformed services.
Privacy
You may review the Federal Reserve Board's Privacy Act Notice at https://www.federalreserve.gov/careers/files/fr1273.pdf.
Paperwork Reduction Act
OMB No. 7100-0181
Approval Expires October 31, 2029
Public reporting burden for this collection of information is estimated to average 0.26-0.71 hours per response, including the time to gather and maintain data in the required form and to review instructions and complete the information collection. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to: Secretary, Board of Governors of the Federal Reserve System, Washington, DC 20551; and to the Office of Management and Budget, Paperwork Reduction Project (7100–0181), Washington, DC 20503. The Federal Reserve may not conduct or sponsor, and an organization (or a person) is not required to respond to a collection of information unless it displays a currently valid OMB control number.
