SUMMARY
Manages, supervises and controls Account Management and supports Fee Management including invoice preparation and collection of Client Fees.
JOB FUNCTIONS/DUTIES AND RESPONSIBILITIES
1. Manages and supervises opening, closing and maintenance of accounts
2. Manages and controls client account status and database.
3. Manages and controls archived client records and applications
4. Manages and supervises Idle Cash processing
5. Manages the correspondence to inquiries from the customers on a day-to-day basis in a timely and satisfactory manner.
6. Implements and controls Risk Management activities
7. Manages and supervises self-assessment activities
8. Recommends and implements objectives to enhance service.
9. Manages BSA for setting up of new accounts and safekeeping of documents
10. Manages and controls correspondence on key issues with CBJ and SMTB GCS
11. Performs all BSA/AML assigned duties as listed in the “Amended and Restated Policy Regarding Opening, Monitoring and Closing of Custodial Accounts” as found on Employee Access/
12. Supports creation of client invoices.
13. Supports fee receivable estimation
14. Supports updating of fee schedules for clients on fee database.
15. Supports fee receivable proof.
16. Enhances employee’s knowledge and understanding of job responsibilities through continuous communication and on the job training. Training should focus on establishing high quality/accuracy of work.
17. Performs all functions as assigned by management
REQUIREMENTS
1. Either bachelor’s degrees in Business, Finance, Marketing, Accounting, or equivalent preferred.
2. Basic knowledge of cash and securities settlement structure is preferred.
3. Strong PC skills in Japanese and English (MS Word, Excel and PowerPoint. Understanding data mapping would be an advantage).
4. Strong communication, negotiation, and stakeholder management skills (verbal/written) in Japanese and English.
5. Minimum 5-7 years of relevant experience in financial services operations, preferably within global custody, securities services, or institutional client onboarding.
6. Proven experience in managing teams or leading operational functions.
7. Ability to communicate effectively with Technology teams and bridge the gap between business requirements and technical solutions.
Why you should join:
We embrace flexible ways of working when business and role permits. We provide employees with a hybrid working model, allowing for in-office work and work from home. Our diverse and inclusive environment along with our global presence enables us to collaborate and communicate to meet our business needs. We believe that efficient teams need truth, loyalty, and a strong sense of purpose to balance risk and their targets. We believe that each person brings a unique value that drives the business through their creativity and passion.
The Employee Benefits package includes: Paid Time Off, medical, HSA, vision, dental, FSA, 401(k), profit sharing, legal plan, cancer indemnity plan, disability insurance, life insurance, employee assistance program, commuter benefits, business travel accident, paid volunteer day, paid memberships, paid seminars, and tuition assistance.
We offer many socialization opportunities for wellness, financial wellbeing, runs/walks, team building, and activities to support the Sustainable Developmental Goals.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. The Bank provides reasonable accommodation for employees and applicants with disabilities consistent with applicable law. If you need reasonable accommodation during the application, please contact us.
